Last updated: April 2026
This policy applies to Ekada software subscription payments only.
Ekada is a SaaS platform for businesses. We are not the seller or fulfillment party for products/services sold by merchants using Ekada.
Subscription billing is handled by Paddle.com, which acts as Merchant of Record for Ekada subscriptions.
You may request a refund for your initial subscription purchase within 14 days of the transaction date.
Renewal charges are generally non-refundable. If you believe a renewal charge was made in error, contact us and Paddle support as soon as possible for review.
You may cancel your subscription at any time via your billing dashboard. Cancellation stops future renewal charges; it does not automatically trigger a refund for the current billing period.
Contact Paddle support from your billing receipt, or email support@ekada.app and include your account email and transaction details.
Refunds for orders, bookings, invoices, or other end-customer transactions processed by merchants on Ekada are managed by the respective merchant and their connected payment gateway policies.