Privacy Policy
Last Updated On April 10-2026

This Privacy Policy describes how Ekada ("we", "our", or "us") collects, uses, and protects your information when you use our website and services available at https://ekada.app.

1. Information We Collect

a. Information You Provide

  • Name, email address, phone number
  • Business details (if using POS / SaaS tools)
  • Account login credentials
  • Payment and billing information

b. Automatically Collected Data

  • IP address
  • Browser and device information
  • Usage data (pages visited, actions taken)

c. Transaction Data

  • Orders, reservations, and payments processed via Ekada
  • Customer interactions and loyalty program data

2. How We Use Your Information

  • To provide and operate our services
  • To process transactions and reservations
  • To improve product features and user experience
  • To communicate updates, support, and notifications
  • To prevent fraud and ensure security

3. Sharing of Information

We do not sell your personal data. We may share information with:

  • Payment processors (for transactions)
  • Analytics providers (for product improvement)
  • Legal authorities if required by law

For Ekada subscription billing, Paddle acts as Merchant of Record. For merchant end-customer transactions on Ekada, payment processing is handled through the merchant's connected gateway.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings.

5. Data Retention

We retain your information only as long as necessary to provide services and comply with legal obligations.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption and access controls.

7. Your Rights

You may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Request data portability

8. Third-Party Services

Our platform may integrate with third-party tools (e.g., payment gateways, analytics tools). Their privacy practices are governed by their respective policies.

9. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: support@ekada.app